FAQ

Currently, we only ship to the United States. 

If you place a large order, it may be fulfilled in multiple shipments.

We accept payments securely using our partner Stripe. You can be via Paypal, Visa, MasterCard and American Express.

We offer free shipping to the entire United States.

High Impact Coffee uses the Stripe payment gateway to process payments. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. We take security very seriously, all payments are verified by Stripe to prevent fraud.

Contact us as soon as possible if you wish to amend your order. We ship items out usually within 1 working day, so cannot guarantee any changes will be made. It is your responsibility to ensure you check out with the correct items and shipping info. Please contact us using our contact page.

You will receive an email with tracking information once your order is dispatched.

You can track your parcel via the email we sent you. We also have a link to our Order Tracking page on our Home Page.

Once your order is trackable, it will take between 8 – 10 business days to be delivered. Depending on different country’s custom restrictions, this may take longer (we wish this wasn't the case).

Absolutely. We offer a 30 day refund time from the date you receive your parcel. Read our Refund Policy page for more info. If you are unhappy with your order, we encourage you to email us directly on our website, so we may resolve your issue with the product.

If you discover a fault, please contact us immediately (within 7 days of receiving your parcel) via ‘Contact Us’ on our website.